Details
The Cintiq 21UX was a longstanding Creative Pen Display that came in 2 generations. The first generation, model DTZ2100 was initially released in 2005 and was produced until 2010. The second generation, model DTK2100 was produced from 2010 to 2012. Both displays shared the same footprint, LCD, and stand, but the latter model utilized improved pen components (Intuos4 technology vs Intuos3 technology) as well as additional ExpressKeys. This page will include documentation for both models of the Cintiq 21UX as it provides support a central landing spot when a customer says they have a "Cintiq 21UX".
Successor
The Cintiq 21UX was succeeded by the Cintiq 22HD which was produced from 2012 to 2018. At that point the current pen display in this form-factor would be considered the as this is the current professional pen display (as of April, 2020). Some would consider the Wacom Cintiq 22 to be also considered a successor to the Cintiq 21UX, but it is important to note that the Wacom Cintiq 22 is not considered a professional pen display.
Product Images
| DTZ2100 | DTK2100 |
|---|---|
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Specifications
| Logitstical Information | DTZ2100 | DTK2100 |
|---|---|---|
| Bezel Color | Grey | Black |
| Weight |
Weight: 8.7 kg (19.14 lbs without stand) |
Weight: 8.7 kg (19.14 lbs without stand) |
| Dimensions | 22.1 in W x 16.59 in H x 1.88 in D (Excluding Center Hub and Stand) | 22.1 in W x 16.59 in H x 1.88 in D (Excluding Center Hub and Stand) |
| Display Information | DTZ2100 | DTK2100 |
| Display Interface | DVI-I (included DVI-D & VGA adapters) | DVI-I (included DVI-D & VGA adapters) |
| Connectivity | Built-in 3-in-1 cable (power, video, USB) | Built-in 3-in-1 cable (power, video, USB) |
| Cable Length | 2 meters (6.56 ft) | 2 meters (6.56 ft) |
| Color Gamut | 72% NTSC | 72% NTSC |
| Maximum Resolution | 1600 x 1200 | 1600 x 1200 |
| LCD Control Buttons | Upper right | Upper right |
| Tablet Information | DTZ2100 | DTK2100 |
| ExpressKeys | 8 (4 on each side) | 16 (8 on each side) |
| Touch Strips | 2 on front | 2 on rear (with front mode-toggle for 4 options) |
| Multi-touch | No | No |
| Active Area | 431.8 mm x 323.9 mm (17 in x 12.75 in) | 431.8 mm x 323.9 mm (17 in x 12.75 in) |
| Pen Information | DTZ2100 | DTK2100 |
| Pen Family | Intuos3 (ZP) | Intuos4 (KP) |
| Levels of Pressure | 1024 | 2048 |
| Max. pen tilt range | 40° from vertical (except for corners) | 40° from vertical (except for corners) |
| Eraser | Yes | Yes |
| Side-Switch | 2 button | 2 button |
| Stand | DTZ2100 | DTK2100 |
| Physical dimensions | (W x D x H): 13.0 in x 11.8 in x 6.5 in | (W x D x H): 13.0 in x 11.8 in x 6.5 in |
| Weight | 1.7 kg (3.74 lb) | 1.7 kg (3.74 lb) |
| Rotation | ±180° | ±180° |
| Incline | 30° to 80° from vertical | 30° to 80° from vertical |
| Stand Adjustability | 10° to 65° incline | 10° to 65° incline |
Accessories
Original Accessories
| Item | DTZ2100 | DTK2100 |
|---|---|---|
| Pen | Grip Pen (ZP501E) | Grip Pen (KP501E) |
| Nibs | Standard Nibs (PSIA021) Stroke Nibs (PSIA042) Felt Nibs (PSIA043) |
Standard Nibs (ACK20001)br>Stroke Nibs (ACK20002) Felt Nibs (ACK20003) Flex Nibs (ACK20004) |
| AC Adapter | POWA098 | POWA111 |
| Power Cable | Power Cable (SCDA039) | Power Cable (SCDA039) |
| Display Adapter(s) | VGA to DVI-I Adapter (STJA291) DVI-D to DVI-I Adapter (STJA292) |
VGA to DVI-I Adapter (STJA291) DVI-D to DVI-I Adapter (STJA292) |
| Misc | Pen Stand Nib Puller Driver CD Stand Cover Plate (for VESA mounting) |
Pen Stand w/nibs & puller inside Driver CD Stand Cover Plate (for VESA mounting) |
Compatible Accessories
| Item | DTZ2100 | DTK2100 |
|---|---|---|
| Nibs (for included pen) |
Standard Legacy
|
Standard Legacy
|
| Pens |
Intuos3 (ZP) Pens
|
Intuos4 (KP) Pens
|
| AC Adapter | ||
| Power Cord | ||
| Misc |
Sales Details
Pricing
WTC
When new, both models were sold at $1999.95.
Warranty
WTC
When new, both models carried a 2 year warranty from the date of purchase (standard Pro Display warranty).
Customer Support Information
Driver
| OS | DTZ2100 | DTK2100 |
|---|---|---|
| Windows | No Longer Supported Last Supported Driver is 6.3.15-3. This driver worked on XP, Vista, 7, 8.1, and 10 at the time of release. |
Still Supported by (as of April, 2020) This driver works with 7, 8.1 and 10. XP and Vista users may be able to use 6.3.15-3. |
| Mac | No Longer Supported Last Supported Driver is 6.3.15-3. This driver worked on 10.8-10.11 at the time of release. Users of earlier builds may be able to use a . |
Still Supported by (as of April, 2020) This driver works with 10.12-10.15. Users of earlier builds may be able to use a . |
Troubleshooting
DVI-I Cable
Both models of the Cintiq 21UX have a 3-in-1 cable which contains a DVI-I connection for the display interface. This cable is not user-replaceable. DVI-I was used as it will allow for adaptability to Digital or Analog host computers. This also means that the included connection may have more pins than some graphics cards are setup to handle. If a graphics card is truly DVI-D (or an adapter to another digital connection type), then it will lack several pin holes on the connection. If connected, this will damage the pins on the Cintiq cable as they will have nowhere to go. This is why a DVI-I to DVI-D adapter was included in the box, essentially removing these pins from the equation. In some cases, graphics cards may have a port which allows for a DVI-I connection without damage, but the card may not understand the communication with a DVI-I cable. We have seen users be successful incorporating the DVI-D adapter in these situations (thus simplifying the information to the card).
DVI-I vs all others
Both models of the Cintiq 21UX have a switch on the upper-right (near the on-screen controls) which tells the display if we are using a Digital (DVI) or Analog (VGA) connection. In most situations it seems the position of this switch doesn't matter. In some however it does. If a customer is seeing a 'no display' issue it can be helpful to try switching this to the opposite position and then power-cycling the display.
Status light
Both models of the Cintiq 21UX have a status light near the power button on the center-top of the display. This light should illuminate whenever a pen is making contact with the display. This is a hardware light, meaning the status of the driver often doesn't matter. It should still illuminate when the tablet hardware sees a compatible pen in-contact with the display.