Wacom ID

Question

What is a "Wacom ID"?

Answer

Wacom ID is the single sign-on service for all Wacom web services.

• Product Registration
• eStore (login works for all regional stores)
• Inkspace
• Bamboo Paper
• Wacom Cloud driver settings backed up through the Wacom Desktop Center (previously known as Dropzone)

Policies

• Privacy: http://www.wacom.com/privacy
• Terms of use: http://www.wacom.com/terms-of-use
• Cookie Notice: http://www.wacom.com/cookie-notice
• Related: GDPR
  
  

Account Management

Creating a Wacom ID

There are a couple of ways check if a customer already has a Wacom ID:

1. CRM SideApp in Zendesk shows if a "Magento ID" has been created
   • the "Wacom ID" shown in the CRM SideApp is the reference to the Wacom ID used by Dynamics CRM; the Magento ID is the reference to the Wacom ID used by Magento and other systems such as Registration.
2. You can enter their email address on any account creation form

   

   • If your customer should have a Wacom ID but you can't find it, check for typos in the email
     

A Wacom ID can be registered by you or by the customer

1. A customer can create a Wacom ID by registering their email address on any Wacom site or service and then activating the account.
   • Main login/account creation page: https://account.wacom.com/sign-in

     This form does not allow customers to enter a VAT ID for eStore purchases!

2. As an agent, you can very quickly and easily "Create a Magento ID" in the CRM SideApp, which will become a full Wacom ID when the customer activates it.

Activate a Wacom ID

Synonyms:

• Account activation
• Account verification
• Account validation

When a Wacom ID is created, a link is sent to the registered email address. The customer cannot log in until this link has been clicked.

• The activation email will come from [e-mail]
• Sample email:

  

Due to the European GDPR privacy regulations, it is not possible to verify an account on behalf of an EU customer.

If they cannot activate the account:

1. Check it has been registered and typed correctly.
   • You can do this yourself in one of two ways:
   1. in Magento
   2. type their email address on any account creation form (but do not submit):

   

2. Have the customer review their spam/junk or any other folders (e.g. Social, Promotions, Clutter, etc.) to ensure they did not miss the validation email that is sent upon creation of a new user.
3. Check that enough time has elapsed. The verification email occasionally takes several hours to arrive.
4. Clicking a 'Forgot Password' link will allow them to re-send the verification email.
   • You can do this for them, but make sure they are expecting it so they don't think it's a phishing attempt.
5. Have the customer change their Wacom ID to a different email address, preferably from a different provider.

Changing Account/Profile Details

Contact details can be changed:

1. By you: click Edit to the right of their name in their name in a Magento search.
2. By the customer as shown below,

Notes

Changes will not apply to eStore orders or invoices which are already in the system.

For PayPal orders the Billing Address is set by the PayPal account and cannot be changed: https://www.wacom.com/support?guideId=151-057

From April 2020 it is possible for customers to change the email address they use to login to their Wacom ID.

Internal info: what actually happens in the background is that the new email address is added to their Wacom ID, as you can see in Magento.

The process for customers to change their details is as follows. You can send them the template below.

1. If you have used the Wacom eStore, you can go to https://estore.wacom.com/customer/account/ where you can change your Name, Email address, Language, Country, and Shipping and Billing addresses (plus the VAT ID for business customers).

   • For PayPal orders the Billing Address is set by the PayPal account and cannot be changed: https://www.wacom.com/support?guideId=151-057

   Or, to change your Name, Email address, Language, or Country, log in to any wacom.com site such as https://account.wacom.com/).

2. Click on your profile icon (your initials, or your photo if you have uploaded one) at the top Right of the page, then click "My Account".

   

3. On the "Manage My Account" page, click the "Edit Profile" button.
4. Update your details as required and click the "Save Changes" button.

   3:        4:

5. If you changed the email address, we will send an activation email to the new email address. Click on the "Activate link" in the email to verify the changes.

   

If you have used the Wacom eStore, you can go to https://estore.wacom.com/customer/account/ where you can change your Name, Email address, Language, Country, and Shipping and Billing addresses (plus the VAT ID for business customers).
Please not that changes cannot be made to orders which have already been placed or to their associated invoices. For PayPal orders, the Billing Address is set by the PayPal account and cannot be changed on the Wacom eStore: https://www.wacom.com/support?guideId=151-057 Or, to change your Name, Email address, Language, or Country, log in to any wacom.com site such as https://account.wacom.com/).

1. Click on your profile icon (your initials, or your photo if you have uploaded one) at the top Right of the page, then click "My Account".
2. On the "Manage My Account" page, click the "Edit Profile" button.
3. Update your details as required and click the "Save Changes" button.
4. If you changed the email address, we will send an activation email to the new email address. Click on the "Activate link" in the email to verify the changes.

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please submit your translation to L2!

please submit your translation to L2!

please submit your translation to L2!

please submit your translation to L2!

please submit your translation to L2!

Email address changes made before April 2020

It was not possible to change the email address of a Wacom ID, it just created a second account. If your customer did this:

1. First, Roll back to the previous email address
2. When signed in with the old Wacom ID, change the email address to the new one again.

Email Subscription

Email Subscription and " My Interests"(Newsletter settings) can be changed by the customer:

VAT ID

• follow the process to change #Contact Details for eStore customers.
  • "Private User" accounts need to be changed to "Corporation" to see the VAT ID box.

    Be sure that the customer set the VAT as it would appears to the VIES website with a space between the country codes and the digits: [1]

  

Password

First preference is for customers to reset their own password using the 'Forgot Password' link or when logged in to their account.

• If necessary, you can do it for them, see My Account: Reset Password for User

Wacom ID Deletion Process

Due to the European GDPR privacy regulations, we have to delete an account on request. This has to be done manually using the Wacom ID Deletion Process.

GDPR Right to Know data requests

Due to the European GDPR privacy regulations, we have to share any data we hold with customers.

This has to be done manually using the process at GDPR#Right_to_know_-_Article_15_GDPR

Related Links

• Wacom ID
  • Wacom ID Deletion Process
  • My Account: Validate User Account
  • My Account: Reset Password for User

• Product Registration
  • My Account: Registering for Customer
  • My Account: Registration Search
  • My Account: Error Messages
  • My Account: Create SBD Key
  • My Account: Reset Offer in My Account
  • My Account: View Customer License Key
• Inkspace
• Bamboo Paper
• Wacom Notes
• Sign pro PDF for Windows

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